At BriannaBooks, each book is carefully created and personalized specifically for you. Because of the custom nature of our products, we have the following policy in place:
Personalized Products
All personalized books are made to order using the details you provide. For this reason, we do not accept returns or offer refunds for orders where the correct information was provided and the product was delivered as expected.
Customer Responsibility
Please ensure that all names, photos, and details submitted are accurate before placing your order. BriannaBooks is not responsible for errors provided by the customer.
Damaged or Incorrect Orders
if your order arrives damaged, defective, or with an error caused by us, you may request a replacement or refund. To qualify:You must contact us within 3–5 days of receiving your orderYou must provide clear proof (photos) of the issueOnce reviewed, we will offer a replacement or appropriate solution.
Order Changes & Cancellations
Because orders are processed quickly, changes or cancellations must be requested within 24 hours of placing your order. After this period, we cannot guarantee changes.
Shipping
Currently, BriannaBooks operates locally within South Africa. Please ensure your delivery details are correct, as we are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
For any issues or concerns, please contact us at:[email protected]