Refund & Returns Policy
Last Updated: [09/11/2026]
At Smart Flow Bottle, we want you to be completely satisfied with your purchase. If your bottle arrives damaged, defective, or you are not satisfied with your purchase, we are here to help.
1. Returns
We accept returns within [14/30] days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and components.
- Include proof of purchase or your order number.
- Not show signs of damage caused by misuse, accidents, or improper care.
Items that do not meet these requirements may not be eligible for a refund.
2. Damaged or Defective Items
Please inspect your order when it arrives. If your Smart Flow Bottle arrives damaged, defective, or with missing components, please contact us within [48 hours/7 days] of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or video showing the damage or defect.
If the issue is confirmed to be a manufacturing defect or damage that occurred during delivery, we may offer a replacement, repair, or refund.
3. Change of Mind
If you change your mind about your purchase, you may request a return within [14/30] days, provided the product is unused, undamaged, and returned in its original packaging.
The customer may be responsible for return shipping costs for change-of-mind returns.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged after delivery.
- Products without their original packaging or accessories.
- Items damaged through improper use, cleaning, storage, or maintenance.
- Products purchased outside of Smart Flow Bottle’s official sales channels.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to the original payment method.
Please allow [5-10 business days] for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs may be non-refundable unless the return is due to a defective, damaged, or incorrect item.
6. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange or replacement, subject to availability.
If the requested replacement is unavailable, we may provide a refund instead.
7. How to Request a Return
To request a return, please contact us at:
Email: [your email address]
Order Number: Please include your order number in your message.
Please briefly explain the reason for your return. Our team will provide you with the next steps and, where applicable, return instructions.
Please do not send products back without contacting us first.
8. Return Shipping
For approved returns, you will be responsible for return shipping costs unless the product was received damaged, defective, or was sent incorrectly.
Smart Flow Bottle is not responsible for items lost or damaged while being returned. We recommend using a tracked shipping service when returning an item.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please:
- Check your bank account or payment provider.
- Contact your bank or payment provider, as processing times may vary.
- Contact us if you still have not received your refund after the applicable processing period.
10. Policy Changes
Smart Flow Bottle reserves the right to update or modify this Refund & Returns Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.